All Outside-In Lock Tools come complete with a 12 month Warranty, which commences from the date of purchase. In the event of a problem, please contact us via the email in the ‘Contact Us’ section, and we will endeavour to respond asap. Please supply as many details as you can regarding the problem, and also remember to forward us your contact details. A warranty repair/replacement is free of charge. It does not constitute an extension or a new start of the warranty period. The Warranty does not cover components deemed ‘consumables’ or failure do to normal ‘wear and tear’, or abuse/misuse of the products. Items that are returned as being faulty, which upon examination are found to be functioning correctly, may incur a fee to cover return shipping.
Who do we supply?
We only supply our restricted Locksmiths tools to verifiable trading Locksmiths and individuals and organisations including the Emergency Services which have a genuine and honourable need for these tools. We take the distribution of our Locksmiths tools very seriously. We either know personally, or ‘know-of’ the majority of established trading Locksmiths in the UK. However those that we are not aware of will be be asked for some form of verification that they are Trading, before Locksmiths tools are sold.
Refunds and Cancellations
Due to the tools being of a very sensitive nature and easily damaged in unskilled hands, regretfully we cannot process refunds as any tools returned would be classed as ‘used,’ or ‘second-hand’ and could not be resold. However if there is a genuine problem, ie. a fault, we will upon examination of the tool, exchange the item, like-for-like. We do not send out tools on approval. Items sold as “seconds” are non-returnable. This is compatible with Business-to-Business Statute.
Option to Pay by Bank Transfer
If payment by bank transfer is selected, no order will be processed or shipped until cleared funds are showing in our account.
“Outside-In Lock Tools” is a Brand Name of “Neighbourhood Locks”
All tradenames/trademarks are acknowledged as being owned by their intellectual property holders.